AI receptionist
AI Receptionist and AI Call Handling for Business
An AI receptionist is an AI agent that handles phone calls for your business: it rings customers, talks to them in plain English, takes their details and books appointments into your diary. Missed calls get followed up and bookings get made, even when everyone is busy on a job.
The cost of a missed call
When you're up a ladder, under a sink or driving between jobs, you can't answer the phone. The caller either leaves a message you'll get to later, or rings the next number on the list. Missed calls are one of the easiest ways for a small firm to lose work it would have won.
Even the calls you do return take time. There's phone tag, voicemails to play back, details scribbled on whatever's to hand, and then remembering to put it all in the diary.
What AI call handling does
Rings customers to book
This is the call job my own agents do every day. Once an enquiry is ready, or a quote is accepted, the agent phones the customer, confirms the details and agrees a time. The appointment goes into the diary. If nobody answers, it tries again later.
Follows up missed calls
When a call is missed, the agent can ring back or send a message, find out what the caller wants, and either book them in or pass the details to the right person. The caller hears back quickly, not whenever someone gets a minute.
AI call answering
Some businesses also want incoming calls answered as they come in. The agent picks up, takes the caller's details and what they need, answers simple questions and books a time if it can. Whether that suits you depends on the calls you get, and it's something we'd look at together on the free call.
Hands over when it should
Some calls need a person: an unhappy customer, an emergency, a complicated job. The agent is set up to recognise those and pass them on quickly, with a note of what was said.
A real example from my own business
From my own business
In my trade business, an agent makes outbound calls to book appointments. By the time it rings, the customer has usually been asked the qualifying questions by email and has seen a quote. So the call is short and to the point: confirm the job, offer times, book one.
The appointment lands in the calendar and the job board moves on. Our team spends its phone time on the conversations that actually need a person.
What we need from you
- The calls you want handled: booking calls, missed-call follow-ups, incoming calls, or a mix.
- Your diary and your booking rules: working hours, how long each type of job takes, the areas you cover.
- What the agent should say, and what it should never promise.
- Who it should pass calls to, and how.
We'd also agree how the agent introduces itself, so nobody is caught off guard.
Common worries
Most people just want their job booked quickly. Calls are short, polite and to the point, and anyone who'd rather speak to a person can be passed to one. You decide how the agent introduces itself.
It only books into slots your rules allow, and every booking is logged. If something looks wrong, it's easy to see and put right.
Phone calls cost more to run than emails, so it's worth being clear about which calls are worth handing over. See what affects the cost.
Stop losing jobs to missed calls.
Book a free call. We'll look at where your time goes and whether an agent can take it off you. Pricing follows the call, and there's no obligation.